Please check your spam folders and if you are unable to locate it, please contact your ticket supplier.

Ticket Arena: support@ticketarena.co.uk

Skiddle: help@skiddle.com

See Tickets: https://www.seetickets.com/customerservice

Ticket Tannoy: info@tickettannoy.com

You can apply to have your ticket refunded here - https://detonatefestival.co.uk/apply-for-refunds-resale/ Please note: This does not guarantee a refund. You will be notified if they can be refunded.
No, there will be no tickets at the door.

If you've brought your ticket from our website, please log into your account and you should be able to retrieve it.

If you can still not find it then please contact your ticket supplier.

Ticket Arena: support@ticketarena.co.uk

Skiddle: help@skiddle.com

See Tickets: https://www.seetickets.com/customerservice

Ticket Tannoy: info@tickettannoy.com

Yes, vapes and 25ml bottles of vaping liquid will be allowed. 

No, you must show your original ID . No ID, no entry.

Must have a hologram logo approved by the PASS scheme / check here for ID types: http://www.challenge25.org/proving.html

We operate a challenge 25 policy for entry to the festival and at all our bars. If security or bar staff think you might be under 25 they are obliged to ask for proof of age.

To enter you must be 18 or over. It is absolutely crucial that you bring your ID and ticket with you. No ID, No entry. Please print or download your ticket onto your phone.
You can use your phone to display the unique barcode ticket on your screen. Please make sure you download the ticket onto your phone before you leave to the festival.
Please come as early as you can. Queues will take considerably longer during peak times. Gates open at 11am.
Gates open at 11. Last entry time is 4pm unless your ticket states otherwise. Please note: Please check your ticket for last entry time - some ticket types have a last entry of 3pm.
Detonate Festival is held at the beautiful Colwick County Park in Colwick, Nottingham, NG2 4BE

Yes, the 44 runs from Kings Street in Nottingham City Centre to Nottingham Racecourse which is directly adjacent to the site.

There will be no parking at the site, please park elsewhere and use public transport if you are driving down. 

Buses which go close to the festival site are:

No. 44 and 44A - Nottingham City Transport

Taxis - there will be a taxi drop off point close to Nottingham Racecourse in the Park and Ride car park

Park and Ride - this service will NOT be operating on Saturday 9th June 

There is a walk from the drop off to the festival entrance which will take approx 10mins 

The postcode for the drop off area is: NG2 4BE

There will be buses running back into the city centre from the Park and Ride site, close to Nottingham Racecourse. 

These are provided by Nottingham City Transport and cost £2.20 or you can use your usual travel card. They will continue running until everyone has left. Please be patient if you are waiting for a bus. 

Taxis - these will also be waiting in the Park and Ride site. Don't try and flag one down on the roadside. 

The event starts at 11am and finishes at 11pm on Saturday the 9th of June. Please arrive early to avoid queues.
You can not smoke inside the tented stages. You will be asked to finish your cigarette outside the tented stages before entry.
Don’t leave the site unless you are leaving for good. There is no re-admittance as part of our licence, so if you leave you can't come back in!
The customer support team will be based near the entrance and will be available to help with any queries and issues. If your query is urgent please approach someone wearing a high vis vest.
There is a no pets policy at Detonate Festival 2018. Please refrain from bringing your dog with you.
Big bags and rucksacks cannot be taken to the festival. however, small handbags and manbags are allowed. (approx the size of an A4 piece of paper).
For the safety of our customers and our staff, everyone will be searched prior to entry. Anyone found with illicit items will have them confiscated and may be removed from the festival or handed over to the police.

Everyone will be searched prior to being admitted to the festival.  Please be aware searching takes some  time  so please consider arriving as early as possible. Peak time tends to be from 1.30pm -4pm. 

You cannot bring in :

  • Food or drinks of any type
  • Liquids 
  • Glass 
  • Mirrors 
  • Drugs 
  • Legal highs 
  • Anything which can be used as a weapon ie selfie sticks, golf umbrellas...
  • No aerosols, sprays or pressurised containers 
  • Perfumes or aftershaves
  • Bicycles 
  • Flares or fireworks 
  • Stereo systems
  • Portable laser equipment and pens 
  • Air horns 
  • Large bags -small bags are ok (approx the size of an A4 piece of paper, max) 
Most of our stages are open air and we do not envisage any congestion problems. All tents have a capacity that we cannot exceed. Once reached we aren't able to let people into the tents. Please arrive with plenty of time if there is an act you desperately want to see. If the arena is capacity please find an alternative place to enjoy.
Please use the bins and the toilets provided. Colwick County park is a beautiful location for a music festival. Please, lets keep it that way. We ask all our festival goers to minimize waste.
Please speak to our Customer Service Desk to see if your item has been handed in. If you do notice any anti social or dangerous behaviour please report it to security. Head to our website after the event where you can fill in a lost property form so we can get in touch if we find your lost item.
Lost property will be located close to the festival entrance next to the main top up area.
We have upgraded our toilets this year, and they will be cleaned and restocked throughout the day. Festival toilets can be an ordeal so please leave them as you would like to find them.
Please dress for all weather. The weather can be unpredictable, although the weather forecast predicts sunshine.
Don’t ruin your day by turning up intoxicated and not getting in - Our licence stipulates that we have to refuse you entry.

Drink vouchers can be purchased from HERE.

Buy your voucher in advance above. Get your wristband credited when you arrive. Go straight to the bar and get your drinks in.

Yes! We have a wide range of foods provided by our global food vendors, including vegetarian options.
You can refund what you don't spend on our website after the festival is complete. Please note, there is an £1 charge for refunds.
Soft drinks are available at £2. Alcoholic drinks start from £3. Beers will cost between £4 and £5 including deals.
No, as a condition of our license no food or drink can be brought onto the festival site.
No, as a condition of our license no bottles of any kind can be brought onto the festival site. There is a free water point on site, and lots of reasonably priced bars and food stalls.

STILL NEED HELP?

Contact Customer Support and our team will be happy to help with any further questions you may have.