Since our last update, it’s been looking less and less likely that the festival will be able to go ahead as planned on 6th June, so we’ve decided to move it. Detonate Festival 2020 will now happen on Saturday 26th September instead.
The line-up is the same and all tickets are valid for the new date. If you have bought a ticket for June, you don’t need to do anything. We do have a small number of tickets remaining which will be on sale soon. Sign up here for access: https://bit.ly/3e8RBFU
If you can’t make the new date, please contact us at email@example.com before 20th May
I submitted my refund request but not received a refund yet
Thank you for your patience whilst your refund request is being dealt with. As per the request of the ticket providers, all of the refund requests were sent to their team to process. We have been advised that all customers will receive an email notification from the ticket supplier when the refund is processing, we expect this will be very soon. We want to assure you that your refund is on its way, and we thank you for your understanding and patience during this time.
In the meantime, if you want to enquire further you can drop them an email firstname.lastname@example.org. or email@example.com
We’re now putting all our focus on the new festival date and the better days ahead, but our thoughts are also with all those affected by Covid-19 and our incredible NHS staff
The wider effects of all this will likely be felt by all of us for some time. Now more than ever, we’re reliant on people to support artists, parties and everything music-related as you usually would, if you’re able to.
We continue to be massively grateful for all the support you give us.
While we’re all stuck indoors, you can stay in touch with us via social media
In the meantime, stay well and look after each other.